If you don’t see your question answered below, please contact us at membership@naplesgarden.org.
How do I use a coupon code when renewing my Membership?
- Login to your membership online at naplesgarden.org.
- Select RENEW.
- Choose the appropriate Membership level.
- Select PLACE ORDER.
- Select CONTINUE TO PAYMENT.
- Enter the code name “XXXX” in the COUPONS box and click APPLY. You should see a green check mark. Then proceed to enter credit card payment info.
How do I become a Member?
Memberships are valid for a year from date of purchase. You can purchase or renew your membership one of the following ways:
- Online: Please click here to open our webstore, where you can purchase a new membership or renew an existing one.
- In person: Memberships can be purchased at the Visitor Center.
- By mail: Complete a Membership Application or your renewal notice and mail to Naples Botanical Garden, Attn: Membership, 4820 Bayshore Drive, Naples, FL 34112. Please make check payable to Naples Botanical Garden.
- By phone: 239.643.7275
I lost my membership card. What should I do?
A temporary replacement card can be obtained at a ticketing window, and a new permanent card will be mailed within 1-2 weeks. You can also request a new permanent card by contacting us at membership@naplesgarden.org. Please allow 1-2 weeks for processing and mailing.
If I want to become a Member on the day of my visit, can I use my admission toward the cost of a membership?
Please bring your receipt to a ticketing window, and our staff will be happy to assist you.
Can I lend my membership card to a friend or family member to use?
No, memberships are non-transferable. Only the named individuals on the membership card are permitted to use the membership
Can I get into the Garden if I forgot my card?
Yes! Our front desk has access to our membership database. Please present a photo ID and we can look you up in our system.
Can I use my membership for admission to other gardens?
Yes, you can use your Naples Botanical Garden membership to receive free or discounted admission at participating regional partner gardens. The current list can be found here. We strongly recommend you contact the garden you plan to visit prior to your trip as the list is subject to change without notice. The partner garden may request proof of your current membership along with your card. To request written proof of your expiration date, please email membership@naplesgarden.org and allow 24-48 hours for a response.
Do you offer discounts on memberships?
Yes, we offer $15 off any membership level for teachers, students, and active or retired military living in the United States. One discount per membership.
To receive this discount, you may:
- Visit the ticketing windows, and present a copy of your valid documentation;
- Mail in an application with a copy of valid documentation; OR
- Take a photo of your valid documentation, and email it to us at membership@naplesgarden.org with your phone number for a callback to complete the transaction.
I have been a member in the past. If I renew, am I considered a new member or a renewal?
If you have been a member with us in the past, you are still in our system and are considered a renewal. If you are not sure and would like us to check, please contact us at membership@naplesgarden.org.
Does the member need to be present when using guest passes?
No, guests may come on their own when using general admission guest passes. Guest passes are only valid for general admission during regular hours.
Are my guest passes valid for Johnsonville Night Lights in the Garden?
No, Johnsonville Night Lights in the Garden is a special event outside of the Garden’s regular operating hours. Guest passes may not be used for a special event outside of regular hours.
Can I have 2 member cards, one for me and one for my spouse since we may not visit the Garden at the same time?
Our system allows for one (1) card per membership number. If you don’t have your card handy, simply provide your name at Visitor Services, and we can confirm your membership.
Is parking free at the Garden?
Yes, parking is free.
Does the Garden have wheelchairs or scooters?
Yes, complimentary wheelchairs are available on a first come, first served basis at the Visitor Center. Motorized scooters are also available on a first come first serve basis for $14/day. Please visit the ticketing window when you check in for more information.
How can I update my contact information?
Please contact us at membership@naplesgarden.org or 239.643.7275 and we will be happy to process all requests for changes. Please allow 1-2 weeks for changes to take effect.
Can I upgrade my membership?
Yes. Membership can be upgraded simply by paying the difference between levels. However, if the expiration date is three months away or less, we ask that you renew your membership at the new level. The month of expiration will remain the same. Please call us at 239.643.7275 and we will be happy to assist you.
I am interested in volunteering. How can I get more information or sign up?
Please visit the Volunteer page for specific information about the Garden’s volunteer program and how to get involved.
I would like to request a donation for a silent auction. Who should I contact?
To request a donation for your event, please send an email request including the name of your organization and purpose of your event to Kara Laufer, Director of Community Relations, at klaufer@naplesgarden.org.
How do I make a donation to the Garden?
You can make a donation online, in person at the Chabraja Visitor Center, by phone at 239.643.7275, or by mail. Please let us know how we can assist you!
I am a Golden Bamboo Member but it doesn’t say it on my membership card. How do I receive my special gift each year?
Your Golden Bamboo status was earned through your support of Naples Botanical Garden during its construction phase in 2009 as a way for the Garden to recognize and thank you for your loyalty. For members to retain their Golden Bamboo status, they must maintain their membership in good standing. Though it is not printed on your membership card, the Garden maintains an internal record of this status and will mail information on your annual opportunity each Spring. Please be sure to keep the Garden informed of any changes in your address.
